North Service & Support

Article last updated: 01/06/10

North Service Centre

The North Service Centre is a multi-skilled, phone-based team, available to assist advisers and investors with:

    • Technical support for the North Online website
    • Basic product information
    • Transactions, administration and account maintenance
The North Service Centre can also support you and your staff by remotely ‘sharing’ your computer screen to better understand your needs – this is called our Go To Assist service.

So if you want a tour of the website, are placing your first application, or just need some trouble shooting help, the North Service Centre team member will see exactly what you are seeing on your screen and can give you answers on the spot.

If you need to contact the North Service Centre team, or schedule a Go To Assist session, you can call 1800 NORTH 1 (1800 667 841), or email at north@axa.com.au


On-site assistance with your local Adviser Service Consultant
If you’re new to using North Online or want to ensure you’re making full use of our digital offer, call us and ask to speak to your local Adviser Service Consultant to arrange on-site assistance in the comfort of your office.

Our Adviser Service Consultants are experts in the full suite of AXA’s digital and online services, and can train you and your staff on the key features and functionality of the website, support you with your new business applications, as well as provide demonstrations on just how easy it is to use North.

Support materials
North also has a range of materials to assist advisers and investors from an educational or sales perspective, such as:

    • AXA North workbook and accreditation
    • Sample SOA wording and advice document templates
    • Product and underlying investment information
    • Marketing, campaign and promotional materials
    • AXA North training workshops

These materials are available on axa.com.au/adviser and in North Online’s secure adviser website. Or for more information about doing business with North, you could also contact your AXA business development representative on 1800 655 655.